R = |
take RESPONSIBILITY for what you say and feel without blaming others. |
E = |
engage in EMPATHETIC listening. |
S = |
be SENSITIVE to differences in communication styles. |
P = |
PONDER what you hear and feel before you speak. |
E = |
EXAMINE your own assumptions and perceptions. |
C = |
keep CONFIDENTIALITY. |
T = |
TRUST ambiguity because we are not here to debate who is right or wrong. |